How to buy a franchise - Choosing a successful franchise opportunity
It's exciting times ahead. You have decided to go into business for yourself,
and not by yourself. You believe that investing in your own franchise
opportunity is the best option for you and it's more than likely been a long and
hard decision, eliminating a few industries or franchise opportunity types along
the way that you know just aren't a good fit. Did you select a mobile franchise
or an automotive franchise?
Now you have short listed some industry sectors down to those that interest you,
a good place to start looking for available franchises is your major city
newspaper, or industry specific franchise magazines and websites. Here you will
be able to either call the company or email them if online and request an
information pack. Some information packs provide in depth information whilst
others provide a general overview of the
franchise opportunity which can then be
further explored, should the potential franchisee be interested in taking his or
her enquiry to the next level.
What do you do now? Which one is going to be the right one for you? Is there a
market for the franchise opportunity you are looking at? Can you afford it, and
can you make enough money to make it worthwhile?
Buying a franchise does not guarantee your success so it's vital you do as much
as you can to research what could lie ahead. The more due diligence you do, the
better chance you have to finding the "right" franchise model for you and the
better chance you have for a
successful franchise.
Investigating Your Options
Regardless of whether you choose to buy a new franchise or buy an existing
franchise, research is the single most important activity in making your
decision. Without adequate information, you could be making a very costly
decision, effecting the rest of your life.
Below is an outline of the advantages
and disadvantages of buying a new franchise or buying an existing franchise
which might assist you in your search and decision. Either way buying a
franchise has some definite advantages and disadvantages and these should be
evaluated before deciding to purchase one.
Buying A New Franchise Opportunity
Buying An Existing Franchise Opportunity
Overall Advantages of Buying a Franchise
Consumers today are becoming more brand loyal which means your chances of being
success in business could simply rest on the fact you belong to a strong brand
in the marketplace.
- Owning a franchise opportunity allows you to go into business for yourself,
but not by yourself.
- A franchise provides franchisees with a certain level of independence where
they can operate their business.
- A franchise provides an established product or service which already enjoys
widespread brand name recognition. This gives the franchisee the benefits of
customer awareness which would normally take years to establish.
- A franchise increases your chances of business success because you are
associating with proven products and methods.
- Franchises may offer consumers the attraction of a certain level of quality
and consistency because it is mandated by the franchise agreement.
- Franchises offer important pre-opening support: site selection; design and construction; financing (in some cases); training; grand-opening program.
- Franchises offer ongoing support: training; national and regional advertising; operating procedures and operational assistance; ongoing supervision and management support; increased spending power and access to bulk purchasing (in some cases).
There are of course some disadvantages to buying a franchise and the most
important one to look out for is if other franchisees are performing poorly or
the franchisor runs into unforeseen problems then it can damage the overall
system and image of the company.
Let's have a closer look at some of the important areas you should consider when
choosing a franchise.
Your Passion! Where Do Your Interests Lie?
With over 900 franchise systems within Australia alone, it is important that you
gather as much information as you can about the types of franchising
opportunities that are available and what they have to offer you and to the
market or end user (the customer). Have a clear idea of where your interests lie
and what areas you are passionate about, as this will help you eliminate some
franchises in industries that just don't interest you. You should start a
business opportunity in an industry that you will enjoy for the next 10 to 15
years.
Making the correct choice of industry is the foundation for success.
Ask yourself:
- What do you like to do? (interest and hobbies)
- What do you know how to do? (experience)
- What do you do well? (special skills and talents)
- Which industry(s) involve your interests and use your skills and talents?
- What products or services could you sell in this industry(s)?
- Would you rather sell a product or service?
- What products or services would you like to sell the most?
Determine If There Is a Market
Before purchasing your franchise, determine if there is a market for the
franchises product or service.
- How many potential customers are in your area?
- Will your product or service sell?
- What need does it satisfy?
- What problem does it solve?
- What trend or fad does it address?
- What should the appropriate pricing be?
- Who are your competitors?
- How many competitors do you have?
- What do they offer?
- How will your product or service be unique?
- What marketing niche can you capture?
A Fully Informed Decision Is a Good Decision
Like starting any business, buying a franchise involves a risk. Studies show
that successful franchisees:
- conduct their own marketing research
- use their own financial and legal advisors
- develop thorough marketing and business plans
- have prior work experience
As a prospective franchisee the more time you devote to researching the
franchise opportunities available and evaluating the strength of the
franchisors, the happier you will be in your decision.In order for you to make
any decision about entering into a relationship with a franchisor and becoming
one of their franchisees in the network, it's important you are in a position
where you can make a fully informed decision about whether it's right for you,
or not. Reading an information pack just isn't enough. Think about areas such as
the company's vision, philosophy and values. Are they in alignment with your
values, and are you comfortable with what their products and services offer the
marketplace?
It amazes me that many people make a spur of the moment decision about their
future and their next 10 or so years. A franchisor does not need a license to
become a franchisor, so how do you know if your investment is safe?
A great place to start is to investigate the franchisor's history:
- How long has the franchisor been in business?
- How many current franchisees are there in the network?
- What is the failure rate of the franchisees?
- Are there any pending or past lawsuits and what have they been for?
- Does the franchisor have a reputation for quality products or services?
- What is the franchisor's financial health?
- What are the earnings claims and profit projections? On what are they based?
Are the projections based on franchisor or franchisee-operated units?
- How long have the franchisee operated units been used for projections been in
business?
- What is the background of the principals/management? What is their business
experience? Have they personally had any bankruptcies? Have they personally had
any recent litigation?
Transparency
Transparency is another important ingredient to the decision making - due
diligence process. The more open the franchisor is, the more you can find out
whether it's the right fit for you.
- Is the franchisor open when communicating the business model to you?
- Do they offer you the opportunity to speak with other franchisees?
- Are you able to meet the franchise support team?
- Do you have the ability to review the operations manual and possibly sit in on
a training class?
- Have you the opportunity to work in an existing franchise for a couple of
weeks and really get to know the: System; Manuals; Training program; Support; Earnings potential.
Speaking with current and past franchisees is important as it allows you to get
a general idea of their experience in the business and what it's like working
within the franchise network. Hearing a franchisees' prospective (make sure you
speak to a few and not just one), is a fundamental part of your due diligence
and you get an idea of what to expect and what the culture is like and what the
franchisor is like from a Franchisees' prospective.
Speaking with franchisees that have left the system and finding out why they
left gives you more insight into the franchise. Be sure you contact more than
one so you can average out the responses. Not everyone's going to be right for
the franchise and a few will leave the system either because they were asked to
or because they failed to do their proper due diligence initially and realised
it just wasn't for them. So ensure you speak to more than one past franchisee.
When speaking with or visiting existing franchisees, try to cover areas like:
- The level of training
- The quality of products or service
- The level and promptness of support
- The operations and quality of the operations manuals
- The earnings potential/claims
- Any problems or difficulties with the franchisor
- Franchisor-franchisee relationship
- Level of franchisee commitment
Franchisor-Franchisee relationship
How does the franchisor treat the franchisees in the network? This is an
important area to ask questions about. Ask current and past franchisees as well
as the franchisor. The ideal situation is if the franchisor treats it's
franchisees with the respect, as fellow business people who are in business to
achieve profitability and mutual success. You will find yourself in a much safer
and more successful environment and network if this is the case. Franchisees who
are who are respected as fellow business partners are more likely to respond to
the franchisor like switched on business people motivated and ready to seize
opportunities and deliver products and services to their local area as best as
they can. They are proud to get out into the local market representing the brand
they belong to.
Commitment
Is the franchisee committed to the franchise? A franchise offers strength in the
market place in the brand as well as in the numbers of the network. How
committed is the franchisor to ongoing support and training? You can find this
out just by asking a few current franchisees. Is the support and training broad
which means it not only offers business operation training and support they
provide much broader support and training which covers all key areas of business
along with offering management resources, support and advice.
Franchise Agreement and Disclosure Document
Carefully study and obtain professional advice concerning the franchisor's
Disclosure Document and Franchise Agreement paying special attention to:
- Costs including franchise fee and fit out fee
- Term (duration of) agreement and renewal provisions and conditions
- Termination clauses
- Franchise territory
- Procedures and restrictions
- Training and assistance
- Earnings potential - gross sales, net profit
- Expansion plans
- How fast do they plan to grow?
- Where do they plan to grow?
- Do they have a business plan for your area of location?
- What is their analysis of the competition in your area?
- How many units are being planned for your area? Why that many?
- How much is going to be spent in regional advertising in your area?
Let's expand on a couple of these key points:
Franchise FeesOne of the most common questions is how much does it cost, and what are the
other fees I have to pay? Every Franchise system is different. You will more
than likely find a general overview of the fee in the information pack and you
can find out the full list of fees payable, both upfront and ongoing, in the
Disclosure Document. The fee will vary depending on the maturity of the business
and the complexity of the system.
Upfront Fees: Before you start your new franchise, there will be an upfront fee
payable to the franchisor. This is the fee to enter the system and gain the
right to use the intellectual property including the system and brand name. Most
will also require a training fee to be paid which will cover the initial
training provided to you so you have the knowledge and the skills to operate
your business from day one. Some franchisors will also ask for an upfront
marketing or initial promotion fee which is used to promote your franchise in
the local area during the initial launch period.
Royalties / Ongoing Fees:Royalty is the most common word used for the ongoing fees that are payable to
the franchisor. This fee usually covers business, management, technical and
marketing support. These fees vary from franchisor to franchisor. Some base
their fees on turnover whilst others set a fixed amount. Some franchisors do not
charge an ongoing support fee at all; instead they earn their income from the
sale of their products to franchisees, which the franchisee then sells to their
customers. Usually these products are exclusive to the franchise system and can
only be purchased direct from the franchisor.
Marketing Fees: Marketing fees are collected by the franchisor to go into a marketing fund or
marketing pool. This allows the franchisor to market the brand for the benefit
of all. This generally is a fixed fee or a percentage of turnover. Not all
franchisors require you to pay into a marketing fund. Please check the
franchisors Disclosure document for this. Be aware that you will still be
required to pay for your own Local Area Marketing for your franchise.
Fit Out Costs:The fit out fee is commonly included in the total investment set by the
franchisor. This is known as a "turnkey" solution where by the franchisee can
sign the agreement, attend the training and then commence in their premises with
everything ready at their fingertips to operate the business. Where the fit out
costs are not included as a total investment the franchisor will give the
franchisee an estimate to fit out the site. Every site will be different so
these costs will vary from site to site. Fit out is done in the most cost
effective manner and in alignment to the design and layout standards.
Training:The initial training provided to new franchisees is a vital ingredient to the
success of the franchisee. For many new franchisees, this is the first time they
have been in business for themselves so it's important to ask what's included in
the initial training. From my experience training that includes the operations
of the business, use of the system as well as other management and marketing
processes sets a more solid foundation for success. Assisting franchisees in
areas such as marketing, bookkeeping, staff recruitment and training, quarterly
planning and so on will increase the chances of overall confidence in the
business which will ultimately lead to a higher chance of success. The more
proactive franchisors provide the services of a franchise coach to assist the
franchisee in all key areas of business.
Support:Ongoing fees are charged in return for a certain level of support provided to
the franchisee. It is always a good idea to ask what level of support is
provided and what is included in this support. Does the support cover all key
areas of business or just the franchise system?
Obtaining independent legal, accounting and business advice before signing any
binding documents is absolutely essential!
In Summary:Before buying any business opportunity, you must carefully consider many factors
that are critical to your success:
- costs
- training and support
- your abilities
- franchisor's experience
- demand and competition
- expansion plans
Brand Name:How well known is the franchise name?
Does it have a reputation for quality?
Have any consumers filed complaints against the franchise? If so why?
Costs:How much money will this franchise opportunity cost before it becomes
profitable?
Can I afford to buy this franchise?
Can I make enough money to make the investment worth my time and energy?
Training and Support:What kind and how much training and support does the franchisor provide?
Do existing franchisees find this level of training and support adequate?
Your Abilities:Do you have the technical skills or experience to manage the franchise?
Do you have the business skills to manage the franchise?
Is the franchise of interest to you?
Franchisor's Experience:Has the franchisor been in business long enough to have established the type of
business strength you are seeking?
Demand:Is there enough demand in your area for the franchisor's products or services?
Is the demand year-long or seasonal?
Will the demand grow in the future?
Does the product or service generate repeat business?
Competition:How much competition do you have, including other franchisees?
Are the competing companies/franchises well established?
Do they offer the same products and services at the same or lower prices?
Is there a specialty or niche you can capture?
Expansion Plans:Is the franchisor planning to grow at a rate that is sustainable? Part of your
due diligence when considering which franchise network to invest into should
include looking at the individual success of the franchisees. Have a look at
what individual franchisees are achieving. Has the franchise met all their
expectations and if not where has it fallen short. Do you have the ability to
own multiple sites within the franchise network?
Obtaining independent legal, accounting and business advice before signing any
binding documents is absolutely essential!
If you are making the decision to get into franchising, your success will be
determined by the level of due diligence to do, the level of understanding you
have gained of the franchise business and the level of commitment you are
willing to give to your success. Your future success and prosperity will also
largely depend on how well the relationship between the franchisor and
franchisee is managed.
Written by Tania Allen - ©2006-2010 Tania Allen
Tania Allen is the
Franchisee Recruitment Manager at The Wheel Man.
Feel free to contact Tania on
1300 933 299 or
tania@thewheelman.com.au